Privacy Policy

1. Introduction

Pixel Lab Studio ("we," "our," or "us") is committed to protecting your privacy and ensuring you have a transparent experience on our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website.

2. Information We Collect

2.1 Information You Provide Directly

• Contact Forms: When you submit a contact form, we collect your name, email address, phone number (optional), company name, and message content.
• Email Communications: When you email us, we collect your email address and the content of your message.
• Service Inquiries: Information provided when requesting quotes or discussing services.

2.2 Automatically Collected Information

• Device Information: Device type, operating system, and browser type.
• Usage Data: Pages visited, time spent on pages, and navigation patterns.
• IP Address: Your IP address (processed with GDPR compliance).
• Cookies: Information stored through cookies (see section 6).

3. Legal Basis for Processing (GDPR)

Under GDPR, we process your personal data based on:

• Consent: When you explicitly consent to contact form submission.
• Contract: When processing data necessary to provide services you request.
• Legitimate Interests: To improve our website and services, prevent fraud, and maintain security.
• Legal Obligation: When required by law.

4. How We Use Your Information

• Respond to your inquiries and provide requested services
• Send you service-related announcements and updates
• Improve and optimize our website and user experience
• Prevent fraudulent transactions and enhance security
• Analyze website traffic and user behavior (anonymized where possible)
• Comply with legal obligations and regulatory requirements

5. Data Sharing & Third Parties

We do not sell or share your personal data with third parties for marketing purposes. We may share your data with:

• Service Providers: Email hosting, analytics providers, and CRM platforms (under Data Processing Agreements)
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In the event of merger, acquisition, or bankruptcy

All service providers are bound by confidentiality agreements and GDPR compliance requirements.

6. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience. You can control cookies through your browser settings. By continuing to use our website, you consent to our use of cookies as described here.

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand how visitors use our site (with your consent)
• Functional Cookies: Remember your preferences

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy:

• Contact Information: Retained for 3 years unless you request deletion
• Analytics Data: Retained for 13 months (aggregated thereafter)
• Cookies: Session cookies deleted after browser closure; persistent cookies stored per settings

8. Your GDPR Rights

Under GDPR, EU residents have the following rights:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Object: Object to data processing
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Lodge a Complaint: File a complaint with your local data protection authority

To exercise these rights, contact us at hello@pixellab.studio

9. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, or destruction, including:

• Secure HTTPS encryption for all data transmission
• Firewalls and intrusion detection systems
• Regular security audits and updates
• Limited access to personal data (need-to-know basis)

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

10. International Data Transfers

If data is transferred outside the EU/EEA, we ensure appropriate safeguards are in place through Standard Contractual Clauses or other approved mechanisms under GDPR.

11. Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal data from children under 13. If we learn that a child under 13 has provided personal data, we will delete it promptly.

12. Contact Us

If you have questions about this Privacy Policy, your personal data, or wish to exercise your GDPR rights, please contact us:

13. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our website constitutes acceptance of the updated Privacy Policy.